FAQs

Here are the most common frequently asked questions and answer on our range of fees and services. If you can’t find what you’re looking for? Please contact our friendly reception team on 02 9360 3338 who will be happy to answer any questions.

  • What is the difference between BULK-BILLING and PRIVATE BILLING?

    Bulk Billing means that your Doctor consultation will be covered by Medicare and there is NO out of pocket expense to you. Our bulk billing ours are Monday to Friday 10am-4pm. Concession card holders and children under 16 will continue to be bulk billed at ALL hours.

    Private Billing means that your Doctor consultation will incur an out of pocket fee. At Crown St Medical Centre the out of pocket fee for general appointments is Only $35 (this is below the Australian Medical Association recommended fee schedule). The private billing hours are Mon-Fri between 8:00am-10:00am & 4:00pm-6:00pm, and Weekends/Public Holidays. Please see our Fees for more information
  • Why do you offer a Mixture of Bulk-Billing Hours and Private Billings Hours?

    At Crown St Medical Centre, our vision is to provide the highest level of healthcare to all patients regardless of your finances.

    Unfortunately, Government Medicare CUTS means that to continue providing this high standard of care, we are required to introduce a mixture of private billing.

    We remain committed to providing equal access to all patients and continue to Bulk-Bill at all hours for Concession Card Holders and Children less than 16 yrs.
  • Do you send Appointment Reminders?

    No, we Do Not send SMS appointment reminders for a Doctor's appointment. We currently send SMS Appointment Reminders for Allied Health bookings 48 hours prior to your scheduled appointment.

    When you use our online booking system, you will also receive an email appointment reminder, however there is no guarantee that this email or SMS will be delivered.

    It is your responsibility to remember your appointment time. Please enter this into your calendar or phone at the time of making your appointment.
  • Why is there a Late Cancellation/Non Attendance Policy?

    At Crown St Medical Centre, we provide the highest level of care with minimal wait times. We are able to do this through our appointments system. When you make an appointment and run late, do not show or cancel with late notice, your valuable appointment time cannot be filled.

    Your missed appointment slot could have been utilised by other patients who really needed it. It also means that our Doctors and Allied Health Staff are not able to see patients during this time.

    Many medical practices charge the full consultation fee for late cancellations/non attendance, Our Non-Attendance/Late Cancellation fee is only $25.
  • Do you accept Same Day appointments or Urgent Appointments?

    A same day appointment is often available. For online bookings, please click here.

    If no appointments are available and your matter is urgent, our doctors will see you as a walk-in patient. Please call us on 02 9360 3338 or visit us at 351 Crown St, Lower Ground, Surry Hills, NSW 2015
  • How can I access my Test Results?

    To maintain the highest standard of are, a follow up appointment is recommended for all test results. Our reception team are able to advise you if your results have returned and whether your doctor has requested a follow up consultation.

    If a follow up consultation was not requested by your doctor and you are still experiencing symptoms, it is important that you organise a follow up appointment.

    If you are unable to attend the surgery and a follow up consultation is required, a phone consultation can be scheduled with one of our Docotrs. The consultation fee is $74 and there is no medicare rebate.
    Our reception staff are unable to give out any results over the phone.
  • Can I get a copy of my Specialist Referral form, Change my Referral details , re-print my Pathology form or Radiology form?

    If you've lost your referral form, need to make changes to your existing referral, require a new print out of your pathology or radiology referral, please speak to our reception staff who are able to assist. This can usually be done on the same day and it will incur an administration fee of $15
  • Can I get a Repeat Prescription without seeing the Doctor?

    We strongly recommend all patients see your Doctor for Repeat Prescriptions. This will ensure proper management of your health condition.

    Where this is not possible, such as in emergency situations, a single prescription without repeats can be issued for a $25 fee.
    This will be issued at your Doctor's Discretion. Prescriptions cannot be issued for medications that have not been prescribed at this practice without a consultation.
  • Can I get a Medical Certificate from my Doctor? I forgot to ask for a Medical Certificate?

    A doctor's appointment is required to issue you with a medical certificate. Please note that medical certificates cannot be backdated. If you saw your doctor on the same day and forgot to ask for a medical certificate at the time, this can be printed on the same day for you free of charge.

    If you forgot to ask for a medical certificate on the day that you saw your doctor, and you decided that you required one at a later date, a medical certificate can be issued for the day of your visit and an administration fee of $15 applies.

    Please be aware that our doctors are unable to extend your medical certificate for you. If you are still feeling unwell and your medical certificate has expired, please make an appointment for a follow up consultation.
  • Other Providers Fees such as Pathology, Radiology and Specialist Fees?

    Crown St Medical Centre is not responsible for other service providers Fees. This inlcudes Pathology Collection Services, Radiology Imaging Centres and Specialist Centres. Please check with External Service Providers regarding their fees before proceeding with any additional tests or consultations.

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