Bulk Billing means that your Doctor consultation will be covered by Medicare and there is NO out of pocket expense to you. Concession card holders and children under 16 are Bulk-Billed Monday to Friday 10am-4pm (excluding Public Holidays).

Private Billing means that your Doctor consultation will incur an out of pocket fee. At Crown St Medical Centre the out of pocket fee for general appointments is $45-$60 on Weekdays and $60-$75 on Weekends & Public Holidays. (this is below the Australian Medical Association recommended fee schedule). Please see our Fees section for more information

Yes, an SMS appointment reminder is sent when you book a Doctor or Allied Health appointment.

When you use our online booking system, you will also receive an email appointment reminder. Please NOTE: We cannot guarantee that email or SMS reminders will be successfully delivered.

It is your responsibility to remember your appointment time (as non-attendance and late cancellation fees apply). Please enter this into your calendar or phone at the time of making your appointment.

At Crown St Medical Centre, we provide the highest level of care with minimal wait times. We are able to do this through our appointments system. When you make an appointment and run late, do not show or cancel with late notice, your valuable appointment time cannot be filled.

Your missed appointment slot could have been utilised by other patients who really needed it. It also means that our Doctors and Allied Health Staff are not able to see patients during this time.

Many medical practices charge the full consultation fee for late cancellations/non attendance, Our Non-Attendance/Late Cancellation fee is comparably lower.

We will do our best to offer a same day or urgent appointment. However, this is not guaranteed. For online bookings, please click here.

If no appointments are available and your matter is urgent, please call us on 02 9360 3338 to discuss.

To maintain the highest standard of are, a follow up appointment is recommended for all test results. Our reception team are able to advise you if your results have returned and whether your doctor has requested a follow up consultation.

If a follow up consultation was not requested by your doctor and you are still experiencing symptoms, it is important that you organise a follow up appointment.

If you are unable to attend the surgery, we also offer Telehealth Consults. Please see our Fees section for more information Our reception staff are unable to give out any results over the phone.

If you've lost your referral form, need to make changes to your existing referral, require a new print out of your pathology or radiology referral, please speak to our reception staff who are able to assist. This can usually be done on the same day and it will incur an administration fee of $30

We strongly recommend all patients see your Doctor for Repeat Prescriptions. This will ensure proper management of your health condition.

Where this is not possible, such as in emergency situations, a single prescription without repeats can be issued for a $30 fee.
This will be issued at your Doctor's Discretion. Prescriptions cannot be issued for medications that have not been prescribed at this practice without a consultation.

A doctor's appointment is required to issue you with a medical certificate. Please note that medical certificates cannot be backdated. If you saw your doctor on the same day and forgot to ask for a medical certificate at the time, this can be printed on the same day for you free of charge.

If you forgot to ask for a medical certificate on the day that you saw your doctor, and you decided that you required one at a later date, a medical certificate can be issued for the day of your visit and an administration fee of $30 applies.

Please be aware that our doctors are unable to extend your medical certificate for you. If you are still feeling unwell and your medical certificate has expired, please make an appointment for a follow up consultation.

Crown St Medical Centre is not responsible for other service providers Fees. This inlcudes Pathology Collection Services, Radiology Imaging Centres and Specialist Centres. Please check with External Service Providers regarding their fees before proceeding with any additional tests or consultations.

Crown St Medical Centre's Patient Privacy Policy is set out in accordance with the Australian Privacy Principles (APPs). For more information, click here

Australian law (NSW Health Records and Information Privacy Act 2002) stipulates that individuals do not own their medical records. The medical centre owns the medical record and is responsible for the secure storage and maintenance of your health record. You are entitled to access your medical record, however an administration fee may apply if printing, emailing, or sending to a third party is required. The National Privacy Principles sets the rules around when and how you can access your medical record.
With your consent, your health record can also be uploaded onto your mygov account as a PCEHR (Personally Controlled Electronic Health Record) for you or another doctor to access.

Why is there a $25 Admin Fee for the Transfer of Medical Records?
When your medical records are transferred to another clinic, the following steps are taken to ensure that your records arrive securely at your requested clinic.
1. Your GP reviews your entire medical file before it is released to a third party. This is to ensure there is no information of a sensitive nature, for example letters or results that may cause undue harm if released)
2. The file is either printed, burned on DVD or USB depending on file size AND
3. Finally, your record is sent via Registered Post by our administrative team.
The small administration fee of $25 is used to cover a portion of these costs.

Please advise the clinic if you have any financial difficulties where we may be able to reduce this fee on a individual basis.
Alternatively, we can fax a 1-2 page health summary to another clinic at no charge if you prefer.
Or with your consent, your health record can also be uploaded onto your mygov account as a PCEHR (Personally Controlled Electronic Health Record) for you or another doctor to access.

If your medical record is being transferred to insurance companies or legal firms, a higher rate, as guided by the AMA is usually charged to the insurer or solicitor to cover the medical clinics full administration costs.